HelpDesk by DLI
Practical Approach to Resolving Worker IT Issues
and Managing Help Tickets
Log, Track, Resolve! HelpDesk by DLI is designed to log, track and resolve IT issues and problems using a common sense, straightforward approach. Unlike other help desk solutions that are packed with unused features, HelpDesk by DLI offers relevant functionality for help desk personnel to resolve issues quickly.
 Simple installation with single database
Easily create support records without users changing the way they communicate with support staff
Create custom reports including export to MS Excel using report wizard feature
Built-in escalation workflow, archiving, knowledge base and on-line help
Access related knowledge base articles, support requests and user system information directly from support request
Supports self-serve model using mail-in requests and user support requests
Easy to manage division of roles and responsibilities within the support group
Integrate with DLI Inspector for complete desktop change management controls
Support Records are fast and easy to create
Create support logs from any communication method. Convert emails and instant messages into support request documents. Import emails from your mail file to reply and attach to the relevant support request. There is no limit to the number of hardware and software products that can be defined and supported.
Knowledge Base for fast resolution of recurring issues
Convert any support record into a knowledge base article for public or ‘secured’ viewing. Find knowledge base articles related to the current Product\Key Item\Component combination or search by product\key item\component or use full text search.
Click for screenshot
Easily Customizable Reports and Exports
Standard helpdesk reports are provided as views for daily report summaries. Customized reports can be easily created with interactive query screens. Previous query is "remembered" for individual users and the settings of frequently run reports can be saved for later use. Click for screenshot
Integrate with DLI Inspector
DLI’s HelpDesk integrates easily with DLI Inspector for fast access to asset information and change history. HelpDesk staff can also manage spare parts and removable inventory through DLI Inspector.
System Requirements:
Server:
Lotus Domino R5 / 6.x / 7.x
Microsoft Windows 2000 / 2003,
Linux
IBM System i (iSeries/AS400)
Desktop:
 Lotus Notes R6.x / 7.x
Microsoft Windows 2000 / XP
| Connect with DLI
We're here to help. Contact us via:
or call: 1-866-331-1354 x 205
Main Points
Help Desk Manager for Lotus Notes
Pricing: Starts at $4999 |
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